Meeting and Lessons from Klaus Kleinfeld

I had lunch with my friend BJ on Saturday and we were discussing a concept called Completed Staff Work. This is a concept I had heard of before from the military but Klaus Kleinfeld was the first person who I have met who has put it to effective use in a massive company.

Back in 2016 (on 21st Octover 2016)  I spend some time with Jeff Smart and his friend Patrick said, “Jeff, your work shows me how to select “A” Players – but what I need is a book that tells my team how to become “A” Players” – and that statement has led me into creating that book for my team. It is in draft form and it is still a work in progress, but here is a small section from my notes below (it will be converted into a simple ‘how to’ format and links will be posted here as it is updated)

  1. MEETING AND DINNER WITH KLAUS KLEINFELD

Historian George Santayana said “those who cannot remember the past are condemned to repeat it”

Klaus Kleinfeld Chairman of Alcoa at the time (Previously CEO Siemens)

see https://en.wikipedia.org/wiki/Klaus_Kleinfeld

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The Model Is Broken

With changes in the law brought in by HMRC it makes it impossible to run my business in the way we have for years.

I could spend time bitching and moaning about it but I’ve chosen to focus on finding a solution.

The first step is in being open to the possibility that the current modus operandi is “broken”.

If I take that as a possibility and say “OK, for the same turnover, in the past, we (the industry) were making 20%+ profit, now, that has eroded to around 5%.” But, I’m convinced that the answer is not in working harder, but in working ‘cleverer’! Not in putting in more hours or in marketing more or in increasing prices, but in implementing systems that make us more effective, more streamlined – “polishing the rivels” – on a plane wing – reducing drag – eliminating waste

Waste can manifest as excess inventory in some cases, extraneous processing steps in other cases, and defective products in yet other cases. All these “waste” elements intertwine with each other to create more waste, eventually impacting the management of the corporation itself.

See Article Here

Do it right the first time

Read the quote below from Jeff Sutherland’s groundbreaking book (Scrum: A revolutionary approach to building teams, beating deadlines and boosting productivity) and understand that finishing things, getting them done is vital. The Agile Scrum methodology of testing at the end of a sprint and then fixing any bugs is the path to sanity and a feeling of “I can do this” vs. “God, nothing works – how do I fix this monster I’ve created?”

Over to Jeff ……

“A few years ago I was in California talking to the development people at Palm.

They made some of the first of what were then called Personal Digital Assistants (PDAs), which we now call cell phones.

They tracked everything they did automatically.

One of the many things they measured was how long it took to fix a bug — that is, how much time it took a software developer to fix a problem he’d introduced into the system.

The computer tracked this automatically, each and every time. So let’s say that one day, when the testers tried to integrate Matt’s code into the rest of the system, they detected a bug. Matt, like most software developers, wouldn’t want to go back and fix that code right away. Instead, he’d vow to get to it later. First, he’d write new code.

At most companies this kind of testing doesn’t even happen on the same day. It could be weeks or months before all the code is tested, and only then are the problems discovered. But Palm performed daily, automated tests of all their code, so they knew right away when there was a problem.

They looked at the “Matts” across the entire company— hundreds of developers— and they decided to analyze how long it took to fix a bug if they did it right away versus if they tried to fix it a few weeks later.

Now, remember, software can be a pretty complicated and involved thing, so what do you think was the difference?

It took twenty-four times longer.

If a bug was addressed on the day it was created, it would take an hour to fix; three weeks later, it would take twenty-four hours.

It didn’t even matter if the bug was big or small, complicated or simple— it always took twenty-four times longer three weeks later.

As you can imagine, every software developer in the company was soon required to test and fix their code on the same day.

The human mind has limits. We can only remember so many things; we can really only concentrate on one thing at a time.

This tendency— for the process of fixing things to get harder as more time elapses— represents a similar limitation. When you’re working on a project, there’s a whole mind space that you create around it.

You know all the different reasons why something is being done. You’re holding a pretty complicated construct in your head. Recreating that construct a week later is hard. You have to remember all the factors that you were considering when you made that choice.

You have to re-create the thought process that led you to that decision. You have to become your past self again, put yourself back inside a mind that no longer exists. Doing that takes time. A long time. Twenty-four times as long as it would take if you had fixed the problem when you first discovered it. I’m sure you’ve had this experience yourself in your own work, and the lesson is one you were probably taught as a child: Do things right the first time. The only thing the data now adds is that if you do make a mistake — and we all make them — fix it as soon as you notice it. If you don’t, you’ll pay for it.”

Sutherland, Jeff. Scrum: A revolutionary approach to building teams, beating deadlines and boosting productivity (pp. 99-101). Random House. Kindle Edition.